Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Twilio Flex - Maintenance
Scheduled Maintenance
Report for Twilio
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Update
We're conducting a planned maintenance in US East 1 between 8:30 PM and 10:30 PM Pacific Time on 03/09/2026. During the maintenance window, customers may experience the below issue for about 1 minute:
-Customers who are using Flex with Legacy Programmable Chat may notice some errors on the UI and/or on direct API requests while invoking flex flow and flex chat channel resources.
-There is no workaround however, if there is any failures in the API responses, please retry the request.
-Customers who are using Flex with Legacy Programmable Chat may notice some errors on the UI and/or on direct API requests while invoking flex flow and flex chat channel resources.
-There is no workaround however, if there is any failures in the API responses, please retry the request.
Update
We’re conducting a planned maintenance in US East 1 between 8:30 PM and 10:30 PM Pacific Time on 03/09/2026. During the maintenance window, customers may experience the below issue:
-Customers who are using Flex with Legacy Programmable Chat may notice some errors on the UI and/or on direct API requests while invoking flex flow and flex chat channel resources.
-There is no workaround however, if there is any failures in the API responses, please retry the request.
-Customers who are using Flex with Legacy Programmable Chat may notice some errors on the UI and/or on direct API requests while invoking flex flow and flex chat channel resources.
-There is no workaround however, if there is any failures in the API responses, please retry the request.
Scheduled
We’re conducting a planned maintenance in US East 1 between 8:30 PM and 10:30 PM Pacific Time on 03/09/2026. During the maintenance window, customers may experience the below issue:
-Customers who are using Flex with Legacy Programmable Chat may notice some errors on the UI and/or on direct API requests while invoking flex flow and flex chat channel resources.
-There is no workaround however, if there is any failures in the API responses, please retry the request.
-Customers who are using Flex with Legacy Programmable Chat may notice some errors on the UI and/or on direct API requests while invoking flex flow and flex chat channel resources.
-There is no workaround however, if there is any failures in the API responses, please retry the request.
This scheduled maintenance affected: FLEX (Flex Agent Desktop, Flex Admin Console, Flex Programmable Chat, Proxy).