Voice Call Failures to Multiple Networks in Venezuela

Incident Report for Twilio

Resolved

The issue affecting voice calls to multiple networks in Venezuela has now been resolved, and the service is functioning normally at this time.

Posted Jan 23, 2024 - 22:36 PST

Monitoring

We have started seeing recovery for voice calls to multiple networks in Venezuela. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 23, 2024 - 20:57 PST

Update

We continue to observe voice call failures to multiple networks in Venezuela. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 23, 2024 - 17:09 PST

Update

We continue to observe voice call failures to multiple networks in Venezuela. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 23, 2024 - 15:09 PST

Update

We are observing voice call failures to multiple networks in Venezuela. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 23, 2024 - 13:25 PST

Investigating

Our monitoring systems have detected a potential call failures to multiple networks in Venezuela. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 23, 2024 - 13:13 PST

This incident affected: CARRIER NETWORK (Voice, Latin America).