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Carriers around the world are experiencing capacity issues because of increased demand on their networks due to COVID-19. This may result in voice quality issues, busy signals, or other errors on your phone calls. Twilio continues to monitor the health of the global carrier networks and we are publishing the most up-to-date information on our Worldwide Telephony Network Congestion page.
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Voice Intermittent Inbound call Congestion - Australia
Incident Report for Twilio
Resolved
This incident has been resolved.
Posted Mar 19, 2020 - 17:33 PDT
Update
Voice inbound traffic to Australian Twilio numbers is recovered. Larger than normal traffic is expected again tomorrow due to Coronavirus activities. We will continue to monitor this situation and provide updates throughout the daytime in Australia.
Posted Mar 19, 2020 - 10:06 PDT
Update
Voice inbound traffic to Australian Twilio numbers remains recovered. Larger than normal traffic is expected again tomorrow due to Coronavirus activities. We will continue to monitor this situation and provide updates throughout the daytime in Australia.
Posted Mar 19, 2020 - 01:13 PDT
Update
Voice inbound traffic to Australian Twilio numbers remains recovered. Larger than normal traffic is expected again tomorrow due to Coronavirus activities. We will continue to monitor this situation and provide updates throughout the daytime in Australia.
Posted Mar 18, 2020 - 18:50 PDT
Update
Voice inbound traffic to Australian Twilio numbers remains recovered.
Larger than normal traffic is expected again tomorrow due to Coronavirus activities.
We will continue to monitor this situation and provide updates throughout the daytime in Australia.
Posted Mar 18, 2020 - 09:42 PDT
Update
Voice traffic inbound traffic to Australian Twilio numbers has recovered.
Larger than normal traffic is expected again today due to Coronavirus activities.
We will continue to monitor this situation throughout the daytime in Australia. An update will provided at the end of the day.
Posted Mar 17, 2020 - 22:50 PDT
Update
Voice traffic inbound traffic to Australian Twilio numbers has recovered.
Larger than normal traffic is expected again today due to Coronavirus activities.
We will continue to monitor this situation throughout the daytime in Australia. An update will provided at the end of the day.
Posted Mar 17, 2020 - 18:02 PDT
Update
Voice traffic inbound traffic to Australian Twilio numbers has recovered.
Larger than normal traffic is expected again today due to Coronavirus activities.
We will continue to monitor this situation through day and provide updates as available.
Posted Mar 17, 2020 - 13:58 PDT
Monitoring
We are observing recovery in voice traffic inbound to Australian Twilio numbers. We will continue to monitor this situation and will provide an update as soon as more information becomes available.
Posted Mar 17, 2020 - 02:31 PDT
Update
Our engineering team and carrier partner are continuing to work on a resolution. We will provide an update as soon as we have additional information.
Posted Mar 16, 2020 - 22:50 PDT
Identified
Our carrier partner has identified the underlying issue and working on a resolution as a topmost priority. We will provide an update as soon as we have additional information.
Posted Mar 16, 2020 - 20:21 PDT
Investigating
We see Inbound calls to Australian Twilio numbers fail due to an unexpected traffic increase. Callers may hear a recorded announcement “The service to the telecommunication network you are calling is congested, please try again later”. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Posted Mar 16, 2020 - 18:56 PDT
This incident affected: CARRIER NETWORK (Voice, APAC).