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        SMS Delivery Delays to Bell Network in Canada for a Subset of Toll Free Numbers

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery delays when sending messages to Bell network in Canada for a subset of Toll Free Numbers. This incident has been resolved.
        Posted Dec 24, 2025 - 12:58 PST

        Monitoring

        We are observing recovery in SMS delivery delays when sending messages to Bell network in Canada for a subset of Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Dec 24, 2025 - 11:07 PST

        Investigating

        We are experiencing SMS delivery delays when sending messages to Bell network in Canada for a subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Dec 24, 2025 - 10:11 PST
        This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).