SMS Delivery Delays to Claro in Puerto Rico

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Claro in Puerto Rico. This incident has been resolved.

Posted Nov 12, 2025 - 13:28 PST

Monitoring

We are observing recovery in MMS/SMS delivery delays when sending messages to Claro in Puerto Rico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 12, 2025 - 11:33 PST

Update

We are experiencing SMS delivery delays when sending messages to Claro in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Nov 12, 2025 - 09:23 PST

Update

We are experiencing SMS delivery delays when sending messages to Claro in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 12, 2025 - 05:18 PST

Update

We are experiencing SMS delivery delays when sending messages to Claro in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 12, 2025 - 03:33 PST

Investigating

We are experiencing SMS delivery delays when sending messages to Claro in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 12, 2025 - 02:46 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).