Flex Ai Create Notes Are Failing Due to High Private Ai Latencies

Incident Report for Twilio

Resolved

Flex Ai create notes has been resolved and is operating normally at this time.

Posted Jul 20, 2026 - 08:50 PDT

Monitoring

Flex Ai create notes is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jul 20, 2026 - 08:29 PDT

Investigating

Our engineers are investigating the issue with Flex Ai and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 20, 2026 - 08:22 PDT

This incident affected: FLEX (Flex Application Platform).