Phone Numbers API Changes Not Reported

Incident Report for Twilio

Resolved

The issue causing failed requests made to Phone Numbers resources has been resolved, and Phone Numbers is operating normally at this time.

Posted Mar 04, 2022 - 21:35 PST

Monitoring

We have started seeing recovery for requests made to Phone Numbers resources. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 mins or as soon as more information becomes available.

Posted Mar 04, 2022 - 21:05 PST

Update

We have identified the issue causing failed requests made to Phone Numbers resources. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 04, 2022 - 19:42 PST

Update

We have identified the issue causing failed requests made to Phone Numbers resources. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 04, 2022 - 18:42 PST

Identified

Our engineers have identified the issue where operations made to the Phone Numbers resources are not reflected in Console or API, and are working to deploy a fix. We expect to provide another update in 1 hours or as soon as more information becomes available.

Posted Mar 04, 2022 - 18:12 PST

Update

We have identified the issue causing failed requests made to Phone Numbers resources. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 04, 2022 - 18:05 PST

Monitoring

We have started seeing recovery for requests made to Phone Numbers resources when buying, hosting, releasing, and updating properties to existing phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 04, 2022 - 16:05 PST

Update

We continue to investigate an issue where operations made to the Phone Numbers resources are not reflected in Console or API. When buying, hosting, releasing, or updating properties to existing phone numbers, the operation and change get carried out but they are not reflected in Twilio Console or API. Our engineers are actively working to resolve this issue, and we recommend pausing on performing these operations until the issue is resolved. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 04, 2022 - 15:44 PST

Update

We continue to investigate an issue where operations made to the Phone Numbers resources are not reflected in Console or API. When buying, releasing, or updating properties to existing phone numbers, the operation and change get carried out but they are not reflected in Twilio Console or API. Our engineers are actively working to resolve this issue, and we recommend pausing on performing these operations until the issue is resolved. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 04, 2022 - 14:57 PST

Update

From 1:24 PM PST on 4th, March 2022, changes made to the Numbers service are not reflected in Console. When requesting or making changes to a number, the change occurs but is not reported. Our engineers are working to resolve this issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 04, 2022 - 14:34 PST

Investigating

We've become aware of a potential issue with Phone Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 04, 2022 - 14:01 PST

This incident affected: PHONE NUMBERS.