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Packet Loss in German Region Caused Calls and Conferences Failed
Incident Report for Twilio
Resolved
We are no longer experiencing packet loss in German Region, causing call and conference failures. This incident has been resolved.
Posted May 30, 2021 - 20:18 PDT
Monitoring
We observed failure rate of data packet transmission in German Region between 19:15 Pacific Time on 05/30/2021 and 19:25 Pacific Time on 05/30/2021. We have started seeing recovery for failure rate of data packet transmission in German Region. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Posted May 30, 2021 - 19:49 PDT
Investigating
Our monitoring systems have detected a potential issue with Packet Loss in German Region caused call and conference failed. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted May 30, 2021 - 19:33 PDT
This incident affected: PROGRAMMABLE VOICE (PSTN, Conference).
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