Super SIM Network Connectivity Issues

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Nov 22, 2020 - 13:22 PST

Update

We are continuing to monitor for any further issues.

Posted Nov 22, 2020 - 12:58 PST

Update

We are continuing to monitor for any further issues.

Posted Nov 22, 2020 - 12:06 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 22, 2020 - 11:06 PST

Investigating

We are experiencing Super SIM connectivity issues. Some devices may have experienced resets in data sessions. Newly established data sessions should not be affected. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 22, 2020 - 10:11 PST