SMS Delivery Failures to Singapore

Incident Report for Twilio

Resolved

We are no longer experiencing SMS filtering issue when sending messages to Singapore. This incident has been resolved.

Posted Mar 22, 2022 - 21:31 PDT

Monitoring

Our engineers have implemented a fix to resolve the SMS filtering issue with messages sending to Singapore for a subset of customers. We are observing successful SMS delivery to Singapore. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 22, 2022 - 21:01 PDT

Update

We are investigating SMS filtering issue with messages sending to Singapore for a subset of customers. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 22, 2022 - 20:03 PDT

Investigating

We've become aware of a potential issue with SMS Delivery Failures to Singapore. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 22, 2022 - 19:33 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).