Customers Unable to Proceed Past Address Page in Upgrade Flow

Incident Report for Twilio

Resolved

The issue preventing customers from proceeding past the address page in the upgrade flow has been resolved, and the console is now operating normally.

Posted Jan 30, 2026 - 06:47 PST

Monitoring

Customers who were previously unable to proceed past the address page in the upgrade flow are now able to do so. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jan 30, 2026 - 06:34 PST

Update

We are still experiencing an issue where customers are experiencing failures when entering their address during the account upgrade flow. This may prevent some users from successfully completing the upgrade process. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 30, 2026 - 06:30 PST

Update

We continue to experience an issue where customers are experiencing failures when entering their address during the account upgrade flow. This may prevent some users from successfully completing the upgrade process. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 30, 2026 - 04:41 PST

Investigating

We are experiencing an issue where customers are experiencing failures when entering their business address during the account upgrade flow. This may prevent some users from successfully completing the upgrade process. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 30, 2026 - 03:41 PST

This incident affected: DEVELOPER TOOLS (Console).