Customers are Unable to Receive Calls to Twilio Domestic Numbers in Ecuador

Incident Report for Twilio

Resolved

The issue affecting inbound calls to Twilio domestic phone numbers in Ecuador has been resolved, and the service is functioning normally at this time.

Posted Apr 15, 2021 - 23:22 PDT

Monitoring

We have started seeing recovery for inbound calls to Twilio domestic numbers in Ecuador for the last 1 hour. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 15, 2021 - 21:27 PDT

Update

We are continuing to observe call failures to Twilio Domestic landlines in Ecuador. We are continuing to work with our carrier partner to resolve this issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Apr 15, 2021 - 15:42 PDT

Update

We continue to observe call failures to Twilio Domestic landlines in Ecuador. We are continuing to work with our carrier partner to resolve this issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Apr 15, 2021 - 11:49 PDT

Update

We are continuing to work with our carrier partner to resolve the incident reported by customers being unable to receive calls to Twilio Domestic Numbers in Ecuador. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 15, 2021 - 10:02 PDT

Update

We are observing call failures to Twilio Domestic landlines in Ecuador . We are currently working with our carrier partner to resolve this issue. We expect to provide another update in 2 hour or as soon as more information becomes available.

Posted Apr 15, 2021 - 09:02 PDT

Investigating

Our monitoring systems have detected a potential issue with customers being Unable to Receive Calls to Twilio Domestic Numbers in Ecuador . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 15, 2021 - 08:42 PDT

This incident affected: CARRIER NETWORK (Voice, Latin America).