MMS Delivery Delays When Sending Messages to Verizon Network in the US From a Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages to Verizon Network in the US from a subset of short codes. This incident has been resolved.

Posted Nov 04, 2023 - 14:01 PDT

Monitoring

We are observing recovery in MMS delivery delays when sending messages to Verizon Network in the US from a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 04, 2023 - 12:10 PDT

Update

We continue to experience MMS delivery delays when sending messages to Verizon Network in the US from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 04, 2023 - 10:15 PDT

Investigating

We are experiencing MMS delivery delays when sending messages to Verizon Network in the US from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 04, 2023 - 09:16 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).