Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
5xx Errors for a Subset of Customers While Signing New Calls
Incident
Report for Twilio
Resolved
We are no longer experiencing issues with voice calls with a STIR/SHAKEN passport. The incident has been resolved.
Update
Voice calls with a STIR/SHAKEN passport are now operating normally and we will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Monitoring
Voice calls with a STIR/SHAKEN passport are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Update
Our engineers have identified the issue causing errors while signing Voice calls with a STIR/SHAKEN passport and are working on a resolution. We expect to provide another update in 1 hour or as soon as more information becomes available.
Identified
Our engineers have identified the issue causing errors while signing Voice calls with a STIR/SHAKEN passport and are working on a resolution. We expect to provide another update in 1 hour or as soon as more information becomes available.
Update
We are investigating errors while signing Voice calls with a STIR/SHAKEN passport. This is confined to a subset of customers. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1).