Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Packet Loss Issue on Inbound Calls to Subset of Twilio Germany Phone Numbers
Incident
Report for Twilio
Resolved
The voice call quality issue to Twilio Germany phone numbers has been resolved and voice calling is operating normally at this time.
Update
We continue to observe recovery for voice call quality issues to Twilio Germany phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Monitoring
We have started seeing recovery for voice call quality issues to Twilio Germany phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are continuing to work with our carrier partner to resolve the packet loss. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
We have started seeing recovery for voice call quality issues to Twilio Germany phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We have started seeing recovery for voice call quality issues to Twilio Germany phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Monitoring
We have started seeing recovery for voice call quality issues to Twilio Germany phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
This incident affected: CARRIER NETWORK (Voice, Europe).