Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Issues With a Daily Message Cap Being Applied to Some Customers and Auth Tokens Being Automatically Rotated
Incident
Report for Twilio
Resolved
Messaging cap restrictions have been resolved for impacted customers.
If you are still experiencing issues with your Twilio integration, log on to Console and verify that the Auth Token on Console and your application are the same. If they are different, update your application with the new Auth Token on Console.
If you are still experiencing issues with your Twilio integration, log on to Console and verify that the Auth Token on Console and your application are the same. If they are different, update your application with the new Auth Token on Console.
Monitoring
Messaging cap restrictions have been resolved for impacted customers.
If you are still experiencing issues with your Twilio integration, log on to Console and verify that the Auth Token on Console and your application are the same. If they are different, update your application with the new Auth Token on Console. We expect to provide another update in 30 mins or as soon as more information becomes available.
If you are still experiencing issues with your Twilio integration, log on to Console and verify that the Auth Token on Console and your application are the same. If they are different, update your application with the new Auth Token on Console. We expect to provide another update in 30 mins or as soon as more information becomes available.
Update
Our engineers have identified the issue that resulted in the message cap being applied, and auth tokens being rotated. We are currently in the process of reverting the caps. If you have any issues with your API integration, or experience failures when sending messages, please log into your Twilio console and check that you’re using the current auth token. We expect to provide another update in 4 hours or as soon as more information becomes available.
Identified
Our engineers have identified the issue that resulted in the message cap being applied. We are currently in the process of reverting the caps for the impacted accounts. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We continue investigating an issue with a message cap being applied. Customers may experience a daily message cap of 500 messages per day. We expect to provide another update in 1 hour or as soon as more information becomes available.
Update
We are investigating an issue with a message cap being applied. Customers may experience a daily message cap of 500 messages per day. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with a message cap of 500 daily messages being applied. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: ACCOUNT SECURITY (Authy 2FA, Verify, Authy App, Lookup), PROGRAMMABLE VOICE (PSTN, SIP Interface, Client Web, Client Mobile, Conference, Recording, Queue, Text-to-Speech, Recording Transcriptions, TwiML, Voice Insights, Speech Recognition, Intelligence), PROGRAMMABLE VIDEO (Group Rooms, Peer-to-Peer Rooms, Recordings, Compositions, Network Traversal Service, Go Rooms), and PROGRAMMABLE MESSAGING (MMS, SMS, SMPP, Messaging Channels, Notify, Conversations, Messaging Insights).