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        MMS Delivery Delay To Rogers Wireless Network In Canada Via Subset of Long Code

        Incident Report for Twilio

        Resolved

        We are no longer experiencing MMS delivery delays when sending messages to the Rogers Wireless Network in Canada via a subset of long codes. This incident has been resolved.
        Posted Dec 18, 2025 - 15:09 PST

        Update

        We are still observing recovery in MMS delivery delays when sending messages to the Rogers Wireless Network in Canada via a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Dec 18, 2025 - 12:44 PST

        Update

        We are still observing recovery in MMS delivery delays when sending messages to the Rogers Wireless Network in Canada via a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Dec 18, 2025 - 08:44 PST

        Monitoring

        We are observing recovery in MMS delivery delays when sending messages to the Rogers Wireless Network in Canada via a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Dec 18, 2025 - 06:24 PST

        Investigating

        We are still continuing to experience MMS delivery delays when sending messages to the Rogers Wireless Network in Canada via a subset of long codes. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available
        Posted Dec 17, 2025 - 00:11 PST
        This incident affected: CARRIER NETWORK (MMS Long Code, North America).