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        SMS Delivery Delays to US Verizon Network

        Incident Report for Twilio

        Resolved

        We are no longer observing issues in SMS delivery to US Verizon Network from Twilio Toll-free numbers. This incident has been resolved.
        Posted Oct 16, 2020 - 20:13 PDT

        Update

        We are observing successful SMS delivery to US Verizon Network from Twilio Toll-free number for the last 2 hours. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 16, 2020 - 18:27 PDT

        Monitoring

        We are observing successful SMS delivery to US Verizon Network from Twilio Toll-free number for the last 2 hours. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 16, 2020 - 16:28 PDT

        Investigating

        We are experiencing SMS delivery delays when sending messages to US Verizon Network from Twilio Toll-free number. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Oct 16, 2020 - 15:27 PDT
        This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).