Transcriptions Delays due to third party provider

Incident Report for Twilio

Resolved

The issue with the Delays in voice transcriptions is now resolved, and the service is operating normally at this time. The delay was noted from 8:50 PM to 9:21 PM PST.

Posted Feb 27, 2024 - 22:12 PST

Monitoring

Delays in voice transcriptions are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 27, 2024 - 21:38 PST

Investigating

Our monitoring systems have detected a potential issue with delays in transcription callbacks from VoiceBase. Customers may see delayed transcriptions. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 27, 2024 - 21:25 PST

This incident affected: PROGRAMMABLE VOICE (Recording Transcriptions).