Short Code SMS delivery degradation towards subset of US regional carriers

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Sep 13, 2019 - 01:32 PDT

Investigating

We are observing delivery degradation for SMS sent to and from a subset of small regional carriers in the US via short codes. SMS sent via long codes are not impacted. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.

Posted Sep 12, 2019 - 22:27 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).