SMS Delivery Report Delays to Bell Network in Canada Over Subset of Short Code & Toll-Free Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays when sending messages to Bell Network in Canada over subset of short code and Toll-Free numbers. This incident has been resolved.

Posted Jun 13, 2024 - 10:10 PDT

Monitoring

We are observing recovery in delivery report delays when sending messages to Bell Network in Canada over subset of short code and Toll-Free numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 13, 2024 - 08:16 PDT

Update

We are experiencing SMS delivery report delays when sending messages to Bell Network in Canada over subset of short codes and identified that Toll-Free numbers are impacted as well. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jun 13, 2024 - 06:37 PDT

Update

We continue to experience SMS delivery report delays when sending messages to Bell Network in Canada over subset of short code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 13, 2024 - 05:46 PDT

Update

We continue to experience SMS delivery report delays when sending messages to Bell Network in Canada over subset of short code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 13, 2024 - 03:58 PDT

Investigating

We are experiencing SMS delivery report delays when sending messages to Bell Network in Canada over subset of short code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 13, 2024 - 03:00 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America, SMS Toll-Free, North America).