Random Text Being Added To Multi Segmented Inbound Messages Sent From Verizon Numbers to Toll Free Numbers

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Apr 04, 2020 - 18:12 PDT

Update

We are continuing to investigate this issue that causes inbound messages sent from Verizon numbers to Twilio Toll free numbers may have random text added to them. Our supplier has informed us that they are currently blocking all inbound traffic from Verizon toward toll-free destinations.

Posted Apr 04, 2020 - 16:33 PDT

Update

We are continuing to investigate this issue that is causing random text to be added to inbound multi-segmented SMS messages.

Posted Apr 04, 2020 - 16:17 PDT

Update

We are continuing to investigate this issue and will provide an update as soon as we have additional information.

Posted Apr 04, 2020 - 07:56 PDT

Update

We are continuing to investigate this issue and will provide an update as soon as we have additional information.

Posted Apr 04, 2020 - 03:50 PDT

Update

We are continuing to investigate this issue and will provide an update as soon as we have additional information.

Posted Apr 04, 2020 - 01:51 PDT

Update

We are continuing to investigate this issue and will provide an update as soon as we have additional information.

Posted Apr 03, 2020 - 23:41 PDT

Investigating

We have detected that multi segmented inbound messages sent from Verizon numbers to Twilio Toll free numbers may have random text added to them. Our engineers are working with our carrier partners to resolve this issue. We will provide an update as soon as we have additional information.

Posted Apr 03, 2020 - 22:34 PDT

This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).