Inbound Call Failures to a Subset of Phone Numbers in China

Incident Report for Twilio

Resolved

The issue affecting inbound calls to a subset of Phone Numbers in China has been resolved, and the service is functioning normally at this time.

Posted Aug 24, 2024 - 06:59 PDT

Monitoring

We have started seeing recovery for inbound calls to a subset of Phone Numbers in China. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 24, 2024 - 04:58 PDT

Investigating

We are observing inbound call failures to a subset of Phone Numbers in China. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 24, 2024 - 04:24 PDT

This incident affected: CARRIER NETWORK (Voice, APAC).