SMS Delivery Delays and Failures to Telefonica & Virgin Mobile Network in Colombia.

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to Telefonica & Virgin Mobile Network in Colombia. This incident has been resolved.

Posted Nov 04, 2025 - 10:57 PST

Monitoring

We are observing recovery in SMS Delivery Delays and Failures to Telefonica & Virgin Mobile Network in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 04, 2025 - 09:04 PST

Update

We continue experiencing SMS Delivery Delays and Failures to Telefonica & Virgin Mobile Network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Nov 04, 2025 - 01:04 PST

Update

We continue experiencing SMS Delivery Delays and Failures to Telefonica & Virgin Mobile Network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 03, 2025 - 21:15 PST

Update

We continue experiencing SMS Delivery Delays and Failures to Telefonica & Virgin Mobile Network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 03, 2025 - 19:21 PST

Investigating

We are experiencing SMS Delivery Delays and Failures to Telefonica Network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 03, 2025 - 18:21 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).