A Subset of Outbound Voice Call Failures

Incident Report for Twilio

Resolved

The subset of outbound US Voice call failures with symptoms including post dial delay, dead air, and duplicate calls arriving back to back has been resolved and the service is functioning normally at this time.

Posted Dec 29, 2022 - 18:14 PST

Monitoring

We are seeing recovery for outbound US calls. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 29, 2022 - 16:15 PST

Update

We have seen improvement in the reduction in the number of outbound US call failures with symptoms including post dial delay, dead air, and duplicate calls arriving back to back. We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hour or as soon as more information becomes available.

Posted Dec 29, 2022 - 16:10 PST

Update

We are seeing improvements as reduction in the subset of outbound US call failures with symptoms including post dial delay, dead air, and duplicate calls arriving back to back. We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.

Posted Dec 29, 2022 - 14:05 PST

Update

We are observing a subset of outbound US voice call failures with symptoms including post dial delay, dead air, and duplicate calls arriving back to back. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 29, 2022 - 12:56 PST

Investigating

We've become aware of a potential issue with voice calls having dead air and duplicate calls. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 29, 2022 - 12:22 PST

This incident affected: CARRIER NETWORK (Voice, North America).