SMS Delivery Reports Delays to T-Mobile Network in the United States via Subset of Toll Free Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery report delays when sending messages to T-Mobile Network in the United States via Subset of Toll Free Numbers. This incident has been resolved.

Posted Apr 02, 2025 - 12:09 PDT

Update

We are observing recovery in SMS delivery report delays when sending messages to T-Mobile Network in the United States via Subset of Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.

Posted Apr 02, 2025 - 01:25 PDT

Update

We are observing recovery in SMS delivery report delays when sending messages to T-Mobile Network in the United States via Subset of Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 01, 2025 - 23:31 PDT

Update

We are observing recovery in SMS delivery report delays when sending messages to T-Mobile Network in the United States via Subset of Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 01, 2025 - 21:31 PDT

Monitoring

We are observing recovery in SMS delivery report delays when sending messages to T-Mobile Network in the United States via Subset of Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 01, 2025 - 19:31 PDT

Update

We are experiencing SMS delivery report delays when sending messages to T-Mobile Network in the United States via Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 01, 2025 - 15:31 PDT

Update

We are experiencing SMS delivery report delays when sending messages to T-Mobile Network in the United States via Subset of Toll Free Numbers. Added ZIPWHIP MESSAGING being affected. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 01, 2025 - 13:35 PDT

Investigating

We are experiencing SMS delivery report delays when sending messages to T-Mobile Network in the United States via Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 01, 2025 - 13:18 PDT

This incident affected: ZIPWHIP MESSAGING (SMS Toll-Free, North America) and CARRIER NETWORK (SMS Toll-Free, North America).