SMS Delivery Delays to Movilnet in Venezuela

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Apr 06, 2020 - 23:49 PDT

Monitoring

We are observing recovery in SMS delivery to the Movilnet network in Venezuela. Our internal simulation shows messages are getting delivered now and in a timely manner.

Posted Apr 06, 2020 - 22:38 PDT

Update

Our carrier partner has confirmed that Movilnet is experiencing issues on their fiber optic transmission unit, and they are working to restore the service. We will provide an update in the next 3 hours or sooner if we see any improvements.

Posted Apr 06, 2020 - 21:08 PDT

Update

Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.

Posted Apr 06, 2020 - 20:10 PDT

Update

We are observing delayed delivery for messages submitted to Movilnet (734-06) in the Venezuela. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.

Posted Apr 06, 2020 - 18:05 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 06, 2020 - 17:46 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).