SMS Delivery Delays from Toll-Free Numbers to Telus and Rogers Canada

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages from Toll-Free Numbers to Telus and Rogers Canada. This incident has been resolved.

Posted Nov 26, 2021 - 14:37 PST

Update

We are no longer observing SMS delivery delays when sending messages from Toll-Free Numbers to Rogers Canada, however delivery receipts are still delayed. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 26, 2021 - 12:57 PST

Monitoring

Posted Nov 26, 2021 - 10:57 PST

Update

We are still experiencing SMS delivery delays when sending messages from Toll-Free Numbers to Rogers Canada. SMS delivery to Telus is now fully recovered. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Nov 26, 2021 - 07:30 PST

Update

We are still experiencing SMS delivery delays when sending messages from Toll-Free Numbers to Telus and Rogers Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Nov 26, 2021 - 06:54 PST

Update

We are still experiencing SMS delivery delays when sending messages from Toll-Free Numbers to Telus and Rogers Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 26, 2021 - 03:00 PST

Update

We are still experiencing SMS delivery delays when sending messages from Toll-Free Numbers to Telus and Rogers Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 26, 2021 - 01:00 PST

Investigating

We are still experiencing SMS delivery delays when sending messages from Toll-Free Numbers to Telus and Rogers Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 26, 2021 - 00:00 PST

Update

We continue to observe recovery in SMS delivery delays when sending messages from Toll-Free Numbers to Telus and Rogers Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 25, 2021 - 22:15 PST

Update

We continue to observe recovery in SMS delivery delays when sending messages from Toll-Free Numbers to Telus and Rogers Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hours or as soon as more information becomes available.

Posted Nov 25, 2021 - 21:15 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages from Toll-Free Numbers to Telus and Rogers Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 25, 2021 - 19:15 PST

Update

We are still experiencing SMS delivery delays when sending messages to Toll-Free Numbers to Telus and Roger Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 25, 2021 - 17:25 PST

Update

We are experiencing SMS delivery delays when sending messages to Toll-Free Numbers to Telus and Roger Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 25, 2021 - 16:25 PST

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays from Toll-Free Canada numbers to Telus and Roger. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 25, 2021 - 15:57 PST

This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).