Automated Alert: Minimal Customer Impact for Subset of SIP Calls over ORANGE OBS Missing "ForwardedFrom" Parameter.

Incident Report for Twilio

Resolved

We have fully investigated the issue regarding the Missing "ForwardedFrom" parameter in SIP calls and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted May 17, 2021 - 17:18 PDT

Update

We are investigating an issue regarding the Missing “ForwardedFrom” parameter in SIP calls for a small subset of customers on calls over ORANGE OBS in Italy and Spain. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 17, 2021 - 17:07 PDT

Investigating

Our monitoring systems have detected a potential issue with ORANGE OBS - Missing the FrowardedFrom parameter in SIP INVITE. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 17, 2021 - 16:40 PDT

This incident affected: PROGRAMMABLE VOICE US1 (SIP Interface US1).