Outbound SMS Delays to T-Mobile & MetroPCS from US short codes

Incident Report for Twilio

Resolved

The issue causing SMS Delivery delays to T-Mobile and MetroPCS handsets is now resolved and we are observing full and stable recovery.

Posted Dec 14, 2018 - 09:08 PST

Monitoring

We are observing full and stable recovery for SMS delivery to T-Mobile and MetrocPCS handsets from US short codes. Our engineering teams will continue to monitor the service.

Posted Dec 14, 2018 - 08:50 PST

Investigating

We are experiencing delays sending SMS from a subset of US short codes to T-Mobile and MetroPCS handsets. Inbound delivery and long code traffic is not affected. Our engineering team is actively working with our partner to get the issue resolved. We will provide an update as soon as possible.

Posted Dec 14, 2018 - 08:36 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America) and PROGRAMMABLE MESSAGING (SMS).