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System Metrics
Programmable Fax Stuck at 'Processing' State
Incident
Report for Twilio
Resolved
Faxes are no longer stuck in "Processing" state. The issue has now been resolved and Programmable Fax is operating normally at this time.
Monitoring
Our engineering team has completed the action to clean up the faxes stuck in the "Processing" state. These faxes are now marked as "Failed" and you can query the Programmable Fax API to resend the requests if needed, in the absence of status callbacks. We are now observing new faxes being processed successfully and we will continue to monitor the incident to ensure a complete recovery. We expect to provide another update in 30 minutes or sooner once we have more information.
Update
We will be purging the queue and performing testing. This will cause a failure in the faxes that are currently in Processing. Status callbacks for these specific faxes will not be received. We will continue to provide updates during our investigation.
Update
Our engineering team continues to resolve the issue that's causing faxes stuck in "Processing" state when sending to European phone numbers. We will provide another update in 16 hours or sooner as we have additional information.
Update
Our engineering team has identified the cause of the faxes stuck in 'Processing' and is correcting the issue. This issue mainly affects faxes sent to European phone numbers. Faxes that are older than 4 hours will change to 'Failed' state, but can be recreated via the Programmable Fax REST API. We will provide an update in 8 hours or sooner as we have additional information.
Update
Our engineering team has identified the cause of the faxes stuck in 'Processing' and is correcting the issue. This issue mainly affects faxes sent to European phone numbers. Faxes that are older than 4 hours will change to 'Failed' state, but can be recreated via the Programmable Fax REST API. We will provide an update in 8 hours or sooner as we have additional information.
Identified
Our engineering team has identified the cause of the faxes stuck in 'Processing' and is correcting the issue. Faxes that are older than 4 hours will change to 'Failed' state, but can be recreated via the Programmable Fax REST API. We will provide an update in 8 hours or sooner as we have additional information.
Update
Our engineering team is still investigating the issue with faxes stuck in 'Processing' state. We will provide an update in 8 hours or sooner as we have additional information.
Update
Our engineering team is still investigating the issue. We will provide an update as soon as we have additional information.
Update
We continue to investigate this issue. We will provide an update as soon as additional information is available.
Investigating
We are currently investigating this issue.
Identified
We have identified an issue with Programmable Fax where a subset of customers are unable to send Faxes. The outgoing Fax is stuck at 'Processing' state. We are actively working to resolve the issue and will provide an update as soon as additional information is available.