Automated Alert: Minimal Customer Impact - SMS Delivery Delays to Brazil All Network

Incident Report for Twilio

Resolved

We have fully investigated the SMS delivery delays issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Jun 15, 2021 - 08:25 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Brazil All Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 15, 2021 - 07:55 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).