SMS Delivery Delays and Failures to Sabafon Network in Yemen

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays or failures sending to the Sabafon network in Yemen. This incident has been resolved.

Posted Mar 28, 2022 - 09:30 PDT

Monitoring

We are now observing successful SMS delivery sending to the Sabafon network in Yemen. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 28, 2022 - 07:33 PDT

Update

After further investigation, our engineers have determined that some SMS messages to the Sabafon network in Yemen are also failing to deliver instead of just delayed. However, not all messages are failing and some are delivered with delays. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 28, 2022 - 06:42 PDT

Update

We are experiencing SMS delivery delays when sending messages to the Sabafon network in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 28, 2022 - 06:38 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delays to the Sabafon network in Yemen. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 28, 2022 - 06:31 PDT