MMS Delivery Delays to AT&T from Twilio Short Codes and Toll-free Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages to AT&T from Twilio Short codes and toll-free numbers. This incident has been resolved.

Posted Mar 09, 2022 - 16:34 PST

Update

We are continuing to monitor for any further issues.

Posted Mar 09, 2022 - 16:28 PST

Monitoring

We are observing recovery in MMS delivery delays when sending messages to AT&T from Twilio Short codes and toll-free numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 09, 2022 - 14:41 PST

Update

We are experiencing MMS delivery delays to AT&T from Twilio Short codes and toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 09, 2022 - 13:55 PST

Investigating

Our monitoring systems have detected a potential issue impacting the delivery of messages to AT&T from Twilio Short Codes and Toll-free Numbers. Our engineers have been alerted and are actively investigating. We will provide another update within the next 30 minutes or as soon as more information becomes available.

Posted Mar 09, 2022 - 13:22 PST

This incident affected: CARRIER NETWORK (MMS Short Code, North America, MMS Toll-Free, North America).