SMS Delivery Report Delays to Shelcomm Network in the US

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Shelcomm Network in the US. This incident has been resolved.

Posted Aug 20, 2025 - 15:04 PDT

Update

We are observing recovery in delivery report delays when sending to Shelcomm Network in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 20, 2025 - 14:47 PDT

Monitoring

We are observing recovery in delivery report delays when sending to Shelcomm Network in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 20, 2025 - 12:47 PDT

Update

We are still experiencing SMS delivery report delays to Shelcomm network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 20, 2025 - 10:47 PDT

Investigating

We are experiencing SMS delivery report delays to Shelcomm network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 20, 2025 - 09:54 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America, SMS Short Code, North America, SMS Toll-Free, North America).