Twilio Verify Logs Missing Data in the Console for a Subset of Customers

Incident Report for Twilio

Resolved

Twilio Verify logs via the console are operating normally. Access to the logs via the API was not affected by the outage. The system is stable and the incident is now closed.

Posted May 21, 2021 - 13:40 PDT

Update

Twilio Verify logs via the console continue to operate normally. Access to the logs via the API was not affected by the outage. We will continue to monitor for system stability. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted May 21, 2021 - 13:14 PDT

Monitoring

Twilio Verify logs via the console are now operating normally. Access to the logs via the API was not affected by the outage. We will continue to monitor for system stability. We’ll provide another update in 2 hours or as soon as more information becomes available.

Posted May 21, 2021 - 11:17 PDT

Update

We have identified the issue causing missing data in Twilio Verify logs since May 19th and we are working on a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 21, 2021 - 09:50 PDT

Identified

We have identified the issue causing missing data in Twilio Verify logs since May 19th and we are working on a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 21, 2021 - 08:53 PDT

Update

We are addressing the issue where Twilio Verify logs are missing data since May 19th. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 21, 2021 - 08:27 PDT

Update

Our monitoring systems have detected a potential issue with Verify SMS. Programmable Messaging is not impacted. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 21, 2021 - 08:11 PDT

Investigating

Our monitoring systems have detected a potential issue with Verify SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 21, 2021 - 08:09 PDT

This incident affected: ACCOUNT SECURITY (Verify).