SMS Delivery Delays to the Netherlands

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to the the Netherlands over T-Mobile B.V Network. The incident has been resolved.

Posted Mar 16, 2021 - 11:08 PDT

Monitoring

We are no longer experiencing SMS delivery delays when sending messages to the the Netherlands over T-Mobile B.V Network. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 16, 2021 - 10:43 PDT

Update

We continue to experience SMS delivery delays for a subset of Twilio customers when sending messages to the Netherlands over T-Mobile B.V Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 16, 2021 - 09:15 PDT

Update

We are experiencing SMS delivery delays for a subset of Twilio customers when sending messages to the Netherlands over T-Mobile B.V Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

Posted Mar 16, 2021 - 08:17 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS deliver. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 16, 2021 - 08:13 PDT

This incident affected: CARRIER NETWORK (SMS, Europe).