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        Some customers having trouble with toll-free Verified Caller ID in Console

        Incident Report for Twilio

        Resolved

        This incident has been resolved.
        Posted Apr 15, 2020 - 19:15 PDT

        Update

        We have determined that the issue is specific to +1833 numbers.
        Posted Apr 15, 2020 - 12:05 PDT

        Identified

        We have identified the source of the problem.
        Posted Apr 15, 2020 - 11:06 PDT

        Investigating

        We are receiving reports of trouble adding Verified Caller IDs from within Console. Adding Verified Caller IDs using the API is working.
        Posted Apr 15, 2020 - 10:24 PDT
        This incident affected: DEVELOPER TOOLS (Console).
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