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        Errors when processing TwiML

        Incident Report for Twilio

        Resolved

        All services are operating normally at this time.
        Posted Oct 24, 2016 - 12:50 PDT

        Monitoring

        Error rates have returned to normal levels. We are continuing to monitor services.
        Posted Oct 24, 2016 - 12:40 PDT

        Update

        We are continuing to investigate increased errors when processing TwiML. It appears unrelated to S3 as noted in a previous update.
        Posted Oct 24, 2016 - 12:10 PDT

        Investigating

        We are investigating an increase in errors while processing TwiML when referencing files hosted on AWS S3.
        Posted Oct 24, 2016 - 11:42 PDT
        This incident affected: PROGRAMMABLE VOICE US1 (TwiML US1).