MMS Delivery Report (DLR) Delays for Multiple US Networks from a Subset of Long Code Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays when sending MMS messages to multiple US networks from a subset of long-code numbers. This incident has been resolved.

Posted Sep 24, 2022 - 10:34 PDT

Monitoring

We are observing recovery in delivery report delays when sending MMS messages to multiple US networks from a subset of long-code numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 24, 2022 - 08:40 PDT

Update

We continue to experience delays in receiving message delivery reports when sending MMS messages to multiple US networks from a subset of long code numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Sep 24, 2022 - 01:54 PDT

Update

We continue to experience delays in receiving message delivery reports when sending MMS messages to multiple US networks from a subset of long code numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Sep 23, 2022 - 17:59 PDT

Update

We continue to experience delays in receiving message delivery reports when sending MMS messages to multiple US networks from a subset of long code numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 23, 2022 - 13:59 PDT

Update

We continue to experience delays in receiving message delivery reports when sending MMS messages to multiple US networks from a subset of long code numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 23, 2022 - 11:59 PDT

Update

We are experiencing delays in receiving message delivery reports when sending MMS messages to multiple US networks from a subset of long code numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 23, 2022 - 11:06 PDT

Investigating

Our monitoring systems have detected a potential issue with MMS long code delivery report (DLR) delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 23, 2022 - 11:01 PDT

This incident affected: CARRIER NETWORK (MMS Long Code, North America).