SMS/MMS delivery was degraded for 19 minutes between 9:07 AM and 9:26 AM Pacific Time on December 6th, 2022. During this period, customers may have experienced SMS/MMS delivery failures when sending to multiple US networks from a subset of short codes. The issue has now been resolved.
Posted Dec 29, 2022 - 09:54 PST
Monitoring
Our engineers are currently investigating the customer impact of a retroactive issue with SMS/MMS delivery from US short codes which occurred for 19 minutes between 9:07 AM and 9:26 AM Pacific Time on December 6th, 2022. During this period, customers may have experienced SMS / MMS delivery failure when sending to multiple US networks from a subset of short codes. We will follow up and provide customer impact details within 2 hours.
Posted Dec 29, 2022 - 09:51 PST
This incident affected: CARRIER NETWORK (SMS Short Code, North America, MMS Short Code, North America).
