SMS Delivery Delays from a Subset of Twilio Toll-Free Numbers to the T-Mobile Network

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Mar 19, 2021 - 17:05 PDT

Monitoring

Message delivery delays from a subset of Twilio Toll-Free numbers to the T-mobile Network has recovered. We will continue to monitor this issue and will provide an update in 2 hours.

Posted Mar 19, 2021 - 15:08 PDT

Investigating

Our system has observed message delivery delays from a subset of Twilio Toll-Free numbers to the T-mobile Network. Some customers may experience SMS delivery delays reaching T-Mobile users. We are actively investigating this issue and will provide an update in 30 minutes.

Posted Mar 19, 2021 - 14:41 PDT

This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).