Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Connectivity Lost on 1% of Super SIM Devices
Incident
Report for Twilio
Resolved
Connectivity dropped on 1% of Super SIM devices has been resolved and Super SIM is operating normally at this time.
Monitoring
Connectivity for Super SIM is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Update
We are still investigating the issues with connectivity dropped on 1% of Super SIM devices. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. We will provide another update in 4 hours or sooner once more information becomes available.
Update
Beginning at 20:50 UTC we observed 1% of active data sessions on Super SIM being dropped. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. We will provide another update in 2 hours or sooner once more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Super SIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: INTERNET OF THINGS (Super SIM).