SMS Delivery Delays and Failures from Twilio Phone Numbers to Mascom and Orange Botswana

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from Twilio Phone Numbers to Mascom and Orange network subscribers in Botswana is operating normally.

Posted Jul 27, 2026 - 06:50 PDT

Monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Mascom and Orange network subscribers in Botswana and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 27, 2026 - 04:55 PDT

Identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Mascom and Orange network subscribers in Botswana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 27, 2026 - 04:19 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Botswana. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 27, 2026 - 03:23 PDT

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).