MMS Delivery Delays to Multiple Networks in the US From a Subset of Short-Codes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages from a subset of short-codes to ATT, Verizon and TMobile Networks in the US. This incident is resolved.

Posted Oct 13, 2023 - 15:11 PDT

Monitoring

We are observing recovery with MMS delivery delays when sending messages from a subset of short-codes to ATT, Verizon and TMobile Networks in the US. Our engineers will continue to monitor the situation to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information is available.

Posted Oct 13, 2023 - 13:15 PDT

Update

We are continuing to investigate an issue with MMS delivery delays when sending messages from a subset of short-codes to ATT, Verizon and TMobile Networks in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 13, 2023 - 11:24 PDT

Investigating

We are experiencing MMS delivery delays when sending messages from a subset of short-codes to ATT, Verizon and TMobile Networks in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 13, 2023 - 10:17 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).