Delayed Data load for Flex Insights HR

Incident Report for Twilio

Resolved

The issue with delayed loading of Insights data with Flex has been resolved, and Flex Insights is operating normally at this time.

Posted May 31, 2024 - 01:45 PDT

Monitoring

We are no longer seeing delayed loading of Insights data with Flex. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted May 31, 2024 - 01:13 PDT

Update

We are continuing to investigate the delayed loading of Insights data with Flex for some of the customers. The issue has been identified with our vendor and we are actively working with them. We expect to provide another update in 2 hours or as soon as more information becomes available

Posted May 30, 2024 - 23:15 PDT

Update

We are investigating delayed loading of Insights data with Flex for some of the customers. The issue has been identified with our vendor and we are actively working with them. We expect to provide another update in 60 minutes or as soon as more information becomes available

Posted May 30, 2024 - 22:15 PDT

Investigating

Our monitoring systems have detected a potential issue with delayed data load for Flex Insights HR. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 30, 2024 - 22:07 PDT

This incident affected: FLEX (Flex Insights).