Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Packet Loss in Voice Calls in US-West region
Incident
Report for Twilio
Resolved
The packet loss issue with voice calls in the U.S. western region has been resolved, and the service is functioning normally at this time.
Monitoring
We have started seeing recovery for packet loss issue with voice calls in the U.S. western region for the last 30 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
Update
We are investigating a packet loss issue with voice calls in the U.S. western region. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We are investigating a packet loss issue with voice calls in the U.S. western region. We expect to provide another update in 2 hours or as soon as more information becomes available
Update
We are investigating a packet loss issue with voice calls in the U.S. western region. We expect to provide another update in 1 hour or as soon as more information becomes available
Investigating
Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (Voice, North America).