Packet Loss in Voice Calls in US-West region

Incident Report for Twilio

Resolved

The packet loss issue with voice calls in the U.S. western region has been resolved, and the service is functioning normally at this time.

Posted May 12, 2022 - 19:13 PDT

Monitoring

We have started seeing recovery for packet loss issue with voice calls in the U.S. western region for the last 30 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 12, 2022 - 18:17 PDT

Update

We are investigating a packet loss issue with voice calls in the U.S. western region. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted May 12, 2022 - 16:36 PDT

Update

We are investigating a packet loss issue with voice calls in the U.S. western region. We expect to provide another update in 2 hours or as soon as more information becomes available

Posted May 12, 2022 - 14:40 PDT

Update

We are investigating a packet loss issue with voice calls in the U.S. western region. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted May 12, 2022 - 13:40 PDT

Investigating

Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 12, 2022 - 13:32 PDT

This incident affected: CARRIER NETWORK (Voice, North America).