MMS Delivery Delays to US Verizon from a Subset of Shortcodes

Incident Report for Twilio

Resolved

We continue to work with our carrier partner to resolve the issue and would be providing further updates in our US Election Capacity page: https://support.twilio.com/hc/en-us/articles/360056170354-US-Election-Capacity-Update.

Posted Oct 31, 2020 - 11:55 PDT

Update

We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 31, 2020 - 10:33 PDT

Investigating

We are experiencing MMS delivery delays over a subset Shortcodes to Verizon. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 31, 2020 - 09:19 PDT

This incident affected: CARRIER NETWORK (MMS Long Code, North America).