Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
No Audio for Inbound/Outbound Calls Via Japanese Toll-Free Numbers
Incident
Report for Twilio
Resolved
The incident causing inbound/outbound audio calls to Japanese toll-free phone numbers has been resolved and service is operating normally at this time.
Monitoring
Inbound/outbound audio calls to Japanese toll-free phone numbers are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Identified
Our engineers have identified the issue causing no audio on inbound/outbound calls to Japanese toll-free phone numbers and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Update
We are observing no audio on inbound/outbound calls to Japanese toll-free phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We are observing no audio on inbound/outbound calls to Japanese toll-free phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are observing no audio on inbound calls to Japanese toll-free phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
This incident affected: CARRIER NETWORK (Voice, APAC).