Dropped or missing audio on a percentage of inbound voice calls in US for Toll-Free Numbers

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Aug 24, 2016 - 20:05 PDT

Update

We have resolved the issue for all inbound calls. We continue to monitor connectivity.

Posted Aug 24, 2016 - 19:39 PDT

Monitoring

We have resolved the issue for all inbound calls.

Posted Aug 24, 2016 - 19:39 PDT

Identified

We continue to investigate issues with a small percentage of US Toll Free numbers. We are actively working with our carrier partner to resolve the issue.

Posted Aug 24, 2016 - 18:38 PDT

Investigating

We are seeing a recurrence of the earlier issue with dropped calls or missing audio for a small percentage of inbound calls to US Toll Free numbers. We are actively working with our carrier partner to resolve the issue.

Posted Aug 24, 2016 - 17:27 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1).